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So - i'm one of the many who've had their accounts DOUBLE charged for the month of April 2016. I've now had my bank bounce another payment for another account -- and have an overdraft issue. Not only is this gross negligence on behalf of Honda Financial Services, but...
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Anonymous
Anonymous

Same thing happened to me. Made an online one-time payment on the 3rd like I do every month and the withdrawal went through on my checking account on both the 5th and the 6th...

Anonymous
Anonymous

I think this happened to me as well. I did a one time payment on their website, brought my account current plus paid the late fee. This was only a one time thing. Then today (...

#824793
Reply to reviews
Honda Finance took double payment this month again and I am over drawn on my bank account. I called them, but it keep hang up on or can not reach customer service. I am not sure what else to do, but maybe file complain with BBB. It seems number of people has same...
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Anonymous
Anonymous

Same thing happened to me! There's no way to speak to anyone about it. It's very frustrating!

Anonymous
Anonymous

It happened to me today too. I have no overdrafts,but im low on funds in my checking account.There is no getting through with customer service. I guess in the future I will p...

1.7
I didn't like
  • Payment problem
#824584
Reply to reviews
I can not enter my wife's new honda for easy payment because the computer will not accept the new 2nd car because I use the same email address. MY wife has a 2016 CRV and I have a 2015 CRV. No one can help. I sent in auto pay and they told me to do request on...
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I liked
  • Hopeless
#818738
Reply to reviews
FYI they had a glitch in there system not customers fault I spoke to them and they said they would be credit 2nd payment back to the banks of the effected customers but they never did and probably wasn't planning to. I think we need to make a class action suit if it...
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Anonymous
Anonymous

They did it 2 me this month. After reading this i wont wait for a refund. I am stopping payment before the 2nd payment transaction is complete.

#787688
Reply to reviews
I had never come across such an incompetent auto leasing agency. Unfortunately, last week I submitted two payments by mistake (each around $600). When I called I waited for 25 minutes to speak to someone. When I finally did, they said they could not edit it, that they...
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1.7
I didn't like
  • Inefficient systems
  • Disregard for customers
  • Poor customer service
#786770
Reply to reviews
I paid my car payment on 01/22/2016 at 10 AM with a Rep named Becky. I paid my January payment of $281.61 confirmation number 760524. Low and behold the bank was authorized to take two (2) payments out of my checking account either Becky took my money or someone...
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Anonymous
Anonymous

This has been resolved. Thank you for checking back with me.

Anonymous
Anonymous

Hi Mathew, Honda Financial Services is actively working to resolve the payment processing issue and are in the process of refunding customers who have been impacted. A refund ...

I didn't like
  • Poor customer service
  • Inept service
#778530
Reply to reviews
Honda Financial Services
Because we overpaid on our account each month, HFS sent us little blurbs on every statement requesting that we just pay the total amount due, which, more often than not, was $0.00. When some large, unexpected expenses dropped on us, I did what HFS had been begging me...
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Anonymous
Anonymous

That picture you posted only shows that there was no activity since your last statement, meaning you didn't make a payment. So how is that their fault?

Anonymous
Anonymous

Due to a job loss, I got behind two months with them a few years ago. I told them in advance of this happening, and they assured me, "We'll work with you.". So, when I called ...

1.8
I didn't like
  • Poor customer service
  • Erroneous fees
#777277
Reply to reviews
I just graduated college, and negotiated a great price on car with a great salesmen who did their job well. The offer was, a couple days before going to make the final signing, 1.9% APR after a 5% down payment. I go in to make the purchase and get to the last paper...
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1.0
Moss Point, Mississippi
I didn't like
  • Lies
#767038
Reply to reviews
I have never been treated so rudely and immaturely by customer service reps. I asked for a manager they refused finally reached an operator who will have a manager call in 2 days?! I had to call 4 times and repeat same information over and over to get any information....
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3.4
#766603
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My son recently bought a Honda Civic and put down $6,000.00. He had it for 4 months and made one payment. He lost his job and had health issues. His car was reposesed which iI understand. He gave the vehicle back freely when they came to get it. He then called to get...
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I didn't like
  • Crooks
  • Poor customer service
#739647
Reply to reviews