filters
state:
Show
city:
Show
category:
Show
product:
Show
FYI they had a glitch in there system not customers fault I spoke to them and they said they would be credit 2nd payment back to the banks of the effected customers but they never did and probably wasn't planning to. I think we need to make a class action suit if it...
Read more
Anonymous
Anonymous

They did it 2 me this month. After reading this i wont wait for a refund. I am stopping payment before the 2nd payment transaction is complete.

#787688
Reply to reviews
I had never come across such an incompetent auto leasing agency. Unfortunately, last week I submitted two payments by mistake (each around $600). When I called I waited for 25 minutes to speak to someone. When I finally did, they said they could not edit it, that they...
Read more
1.7
I didn't like
  • Inefficient systems
  • Disregard for customers
  • Poor customer service
#786770
Reply to reviews
I paid my car payment on 01/22/2016 at 10 AM with a Rep named Becky. I paid my January payment of $281.61 confirmation number 760524. Low and behold the bank was authorized to take two (2) payments out of my checking account either Becky took my money or someone...
Read more
Anonymous
Anonymous

This has been resolved. Thank you for checking back with me.

Anonymous
Anonymous

Hi Mathew, Honda Financial Services is actively working to resolve the payment processing issue and are in the process of refunding customers who have been impacted. A refund ...

I didn't like
  • Inept service
  • Poor customer service
#778530
Reply to reviews
Honda Financial Services
Because we overpaid on our account each month, HFS sent us little blurbs on every statement requesting that we just pay the total amount due, which, more often than not, was $0.00. When some large, unexpected expenses dropped on us, I did what HFS had been begging me...
Read more
Anonymous
Anonymous

That picture you posted only shows that there was no activity since your last statement, meaning you didn't make a payment. So how is that their fault?

Anonymous
Anonymous

Due to a job loss, I got behind two months with them a few years ago. I told them in advance of this happening, and they assured me, "We'll work with you.". So, when I called ...

1.8
I didn't like
  • Poor customer service
  • Erroneous fees
#777277
Reply to reviews
I just graduated college, and negotiated a great price on car with a great salesmen who did their job well. The offer was, a couple days before going to make the final signing, 1.9% APR after a 5% down payment. I go in to make the purchase and get to the last paper...
Read more
1.0
Moss Point, Mississippi
I didn't like
  • Lies
#767038
Reply to reviews
I have never been treated so rudely and immaturely by customer service reps. I asked for a manager they refused finally reached an operator who will have a manager call in 2 days?! I had to call 4 times and repeat same information over and over to get any information....
Read more
3.4
#766603
Reply to reviews
My son recently bought a Honda Civic and put down $6,000.00. He had it for 4 months and made one payment. He lost his job and had health issues. His car was reposesed which iI understand. He gave the vehicle back freely when they came to get it. He then called to get...
Read more
I didn't like
  • Crooks
  • Poor customer service
#739647
Reply to reviews
I had been paying $50 extra a month to have gap insurance on my Honda Civic. My loan was through Honda financial & my gap was through Honda care. My account with Honda was flawless. All my payments were always on time. My car got totaled due to another driver rear...
Read more
1.0
Daytona Beach Shores, Florida
#710876
Reply to reviews
I was 2 months late on my car payment. I did receive regular harassing calls from snotty agents, but truthfully I expected that. Here is my issue- I paid the overdue balance, plus made a payment for next month, and 2 days after the payment was made (this evening) a...
Read more
2.4
I didn't like
  • Poor customer service
#703116
Reply to reviews
I just leased a Honda Civic less than a month ,the salesman jerry was execellent but the financial staff Denise and financial manager were very misleading she did not fully explained about extra care offers that cost a lot of money never mentioned how much it cost to...
Read more
#684648
Reply to reviews