Honda Financial Services
Honda Financial Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Honda Financial Services has 1.9 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
41% of users would likely recommend Honda Financial Services to a friend or colleague.
- Rating Distribution
Pros: Good product, No phone service, Staff at the dealership in service dept.
Cons: Poor customer service, Disregard for customers, Inept service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Honda Financial Services has 1.9 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.
41% of users would likely recommend Honda Financial Services to a friend or colleague.
- Rating Distribution
Pros: Good product, No phone service, Staff at the dealership in service dept.
Cons: Poor customer service, Disregard for customers, Inept service.Recent recommendations regarding this business are as follows: "Look before you leap", "100% I recommends pissedconsumer", "The issue maybe resolved. After hours of trying I did get someone at Honda Finance USA. They said the mail me a notarized letter stating I’ve paid off my loan back in 2017. With that I can take it to the WA state licensing department and get a new registration and certificate of ownership which removes. Honda as co-owner.", "Give all the info need it and do not waste time", "Don't Finance at Hondas".
Most users want Honda Financial Services to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Denver, Colorado
No one was willing to help me when I want to return my leased car or pay it off
I went to Honda office in Denver Co. none of the employees there was willing to assist, they were tossing me around just because I want to return my leased car or pay it off I am done with Honda.
Preferred solution: Apology
User's recommendation: Look before you leap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
This account was closed and showed a 22.00for 6 years and 8 months to be exact. My husband called inquiring about the title to bless someone with this vehicle and now were told that we owe 1700.00 additional dollars which is not true only did they say that they changed my bureau to reflect it.
Im getting me an attorney because they placed this amount on my bureau and my credit score went down and Im a loan officer of twenty years and have NEVER seen anything like this before. I explained to them this is got to be an error they didnt care and place this on my credit after 6 years and 8 months of reporting on time 22.00 dollars
Preferred solution: Remove what they placed of 1700 off my bureau that was place on 9/8/2021
End lease payment
I was transferred to another caller but the next person hung up on me. Very frustrating when I have been on line for a while.
Customer Service
I had an unauthorized car payment! 4 all together!
It is my bank Bank Mobile Checking, an online school bank that will not submit the documentation one more time! But they did clearly tell me that the consumer ( Honda financial) could refund the money and the problem is that they told me to have the bank submit the paperwork again. The banks reason was it was over 60 days, but I think for sure other payments that I received back where over 60 days? So my last four of my old debit card is 8340 and my new debit card last four is 6370 and I know Honda financials automated system is saying that Sept.
27 or 28 is the last payment received and I know the lease of the car made no payments, so clearly I had my claim in before 60 days of that payment dropping off? I was married under fraud is the way I feel and he was rude to me threw me out of his car many times and commuted audultry many times and I never had possession of the vehicle and I need my money back!
He is very mental and threaten to kill me for no reason on earth. Thank you Janeen eddings
Preferred solution: Full refund
Customer Service
I had a fraudulent claim with 4 CA payments and only received 3 back! It is my bank that is giving me a problem with the 4th one!
If you could maybe look into this matter they said the consumer ( which is you) could take care of this matter it is my old bank card , I still have it it ends with 8340 ! My name is Janeen Eddings ! And I think payment was also made with my bank card that ends with 6370 . Please be advised you called me for David Manning!
I was married to him under fraud by him and he used me for these car payments while he was always with other woman in the car and treated me very terrible about even a ride home from work! He always drove crazy and told me to get out of his car! I am filing for a fraud divorce basically! And I do not want to have Ione car payment given to that man that I had to work for!
And I never took his last name!
Again I do not lease or own a vehicle from Honda! Thank you Janeen Eddings
Preferred solution: Full refund
Lenoir City, Tennessee
Customer service
Try to reach customer service and its very hard to get touch base was waiting online for about 30 minutes
Preferred solution: Need help to setup my on line account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck on my car payment
I can't pay my car payment until next Wednesday I just wanted to let you all know that I would be a little late but it will be paid next Wednesday
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMove my due date for one time from January 01 to January 07/2022
The service was excellent and on right time. I requested help in spanish where my call was transferred immediately to a person who explained and resolved my concerns. Thank pissedconsumer
User's recommendation: 100% I recommends pissedconsumer
Bad service
Not clear after the payoff that forms need to be fill out for the title. Is not clear but good to take the money of my account
Preferred solution: Car tittle
User's recommendation: Give all the info need it and do not waste time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfusion with my November payment on my 2020 Acura
My payment show being paid by my bank, on Dec 2 2021
But my bank contends my check bounced.and I have been charged $180 for return check fees ($30 x 6)
I called Acura Fin Svc.and an automated voice confirm my payment of386.60 on December 2nd
I need immediate H e l p..P l e a s e
Thank you
Ken Ayscue (786) 877 ****
Preferred solution: Let the company propose a solution
User's recommendation: Not applicable
Cancel Draft
Cancel draft, this is so difficult to cancel a draft. Tooo many obstacles.
This is very difficult. This is a shame.
Preferred solution: Cancel my draft, vehicle has been traded in. (12/4/2021)
I have a new vehicle
It is in the process of being resolved. I will call back in a few days to check the status of my account. The representative told me it could take up to two weeks for payment to be received.
No payment information received each month
Have called 3 months in a row. Never receive payment statement from email or US mail
I am pissed off.
- Option
- Hard to contact
- Payment problem
- Poor customer serivce
Preferred solution: Email or postal monthly statements
Sequim, Washington
Need Certificate of Ownership
Hello, I used American Honda Financial Services to finance my 2016 ATV.
The ATV was paid off many years ago.
I need the original Certificate showing that American Honda no longer owns the vehicle and that I am the only owner.
What information do you need to get me the Certificate of Ownership?
Thank you,
User's recommendation: The issue maybe resolved. After hours of trying I did get someone at Honda Finance USA. They said the mail me a notarized letter stating I’ve paid off my loan back in 2017. With that I can take it to the WA state licensing department and get a new registration and certificate of ownership which removes. Honda as co-owner.
Columbus, Ohio
Want to know how much payoff is
I have never had an issue with Honda Finance. I was only trying to get a payoff quote and, apparently, got on the wrong website.
Honda Finance was very helpful to me with explaining my end of lease options. Thank you.
Complain about a Repossessed Vehicle
My Vehicle was repossessed by an agency send by Honda Financial before vehicle was hook I try working something out with Honda Financial whom at the moment gave no options of what so ever to pay the past due or come to an agreement. I have finance vehicle before and have never had this bad experience with a loan or lease. Don't ever buy a car from Honda the company doesn't work with you on keeping your vehicle
- No phone service
- Nobody cares
Preferred solution: Options to keep my vehicle
User's recommendation: Don't Finance at Hondas
About
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Honda Financial Services is a wholly owned subsidiary of American Honda Motor Corporation. The company was founded in 1980. Honda Financial Services is a company that specializes in auto financing of Honda or Acura vehicles such as cars, SUVs and minivans. The company provides as well motorcycles, auto parts, power equipment and a diverse range of related accessories. Honda Financial Services provides financing of new and pre-owned vehicles in two forms: retail installment sales contracts and leases.
Honda Financial Services provides many special offers such as Honda or Acura Graduate program that offers flexible auto financing for college graduates.
Honda Financial Services is ranked 507 out of 5509 in Financial Services category
USA
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