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2.4

I was 2 months late on my car payment. I did receive regular harassing calls from snotty agents, but truthfully I expected that.

Here is my issue- I paid the overdue balance, plus made a payment for next month, and 2 days after the payment was made (this evening) a tow truck arrives at my house at 10 pm. They knocked on my door, woke up my children, showed no paperwork or identification, and tried to take my car. I called the police, and my husband stood behind the vehicle so they could not tow it. After I got off the phone with 911, I pulled up a statement on my laptop showing the balance had been paid 2 days prior.

I showed the tow truck driver, and he said that there could be more costs or past due amounts that aren't listed (there are none.) I asked the name of his supervisor, he said he doesn't have one. I said I need to speak with someone from Honda Financial then, he said that I can't. The police arrived, and the tow truck driver pulls out his ipad with a repo order. The man would not show this to me before!

I explained to the officer that I don't owe any money, and they have no right to take my vehicle. The officer was not interested in my statement showing it was paid (but my review is not of law enforcement, so I won't go into the details.) The officer stated that if he has paperwork, I have to let him take it. End of story. I went online after they left to check my account with Honda Financial, and it had been removed.

There was a message saying your account is past due, so you are unable to access at this time.

I have read some other reviews, and I'm terrified that I won't get my car back in the morning. I will never do business with Honda again

Reason of review: Problems with payment.

Preferred solution: Deliver product or service ordered.

Honda Financial Services Cons: Poor customer service.

Location: Toledo, Ohio

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Did you get your car back

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