Honda Financial Services
Reviews and Complaints
Redmond, Washington
Credit Score
Follow up from phone call. My credit score was affected by something that was Hondas fault. Talked to someone last week about it and said it would be taken care of so it wouldn't affect my credit score
Colton, California
Couldn't make my payment online this am
Couldn't make my payment online dont couldn't get on my profile . Easier to just call to make car payment not mad at all .
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Verified ReviewerTerrible consumer access and no good phone number
If you are trying to figure out why your login won't work to access your Honda Financial Services account, forget about it. PHONE NUMBERS DON'T WORK, ARE ALL SCREWED UP, AND MAKE YOU WAIT AN HOUR OR MORE JUST TO FIND OUT ITS THE WRONG DEPARTMENT AND YOU GET DISCONNECTED.
I've TRIED FOR DAYS TO RESET MY ACCOUNT TO NO AVAIL.
WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER TRIED. YOU SHOULD BE ASHAMED OF YOURSELVES hfs!
- Cheap rates
- Terrible service
Preferred solution: I need access to my HFS account online. I need my password and security choices reset.
User's recommendation: GET YOUR FINANCIANG ELSEWHERE.
Springfield, Missouri
Due date
They have called me and apologized for what happened and we are all good:)they are making it up for my next oil change
User's recommendation: Check to make sure everything is reset and that your hood is closed
Columbus, Ohio
No complaints whatsoever
No complaints whatsoeverI did not have any complaints at all Actually your customer service was very helpful and friendly I just needed a release letter showing that I had completed my payment for my motorcycle Everybody was very helpful and friendly I was definitely not an upset customer at all
User's recommendation: Great customer service
Phone call hung up
I tried to make a phone call and the computer said that I exceeded my amount of attempts which I didnt even try Im not sure if it was getting interference in the background of my house but I wasnt even able to make the phone call. Now I have to call again
Recent payment complaint
Missed payment sept. 2021.
Had Covid-19 during month and was unable to contact.
Returned to access account and pickup payments but although able to
login all account info could nor accessed? I'll call local number Fri.10/08
- Good product
- Poor administration
Preferred solution: Apology
User's recommendation: don't buy honda
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Verified ReviewerLetter Guarantee
My insurance company been waiting on Letter of guarantee from Honda financial looking to see whats taking so long with the process
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo Be Compensated For Not Receiving Clear Title After Making Early Pay-Off on April 23, 2021
I wish to be compensated for the wait time from my full car lease pay-off to the receipt of a corrected clear title. On 4/23/21 a pay-off on my behalf for the amount of around $14k was wired to Honda Financial Services my my North Am.
Title Co re: Lease # 000004****911**** prior to the 5/19 payoff due date. A Bill of Sale dated 4/29 was mailed to me along with an incorrect Certificate of Title with a handwritten misspelling of my name by Kenny Lang of Honda Lease Trust. Once received on 5/13, I called their # (800)708-****, Ext 5 to report the error. It was acknowledged by Timothy that this was their company's error and would need to reissue the corrected title.
On 5/28 for an update, spoke to Ashley who abruptly hung -up on me after saying that it may take another 30+ days since the issue was sent to a dept. on 5/18 to decide to forward the request for a corrected duplicate title to the state. June 1, I spoke with Amanda who refused to allow me to speak with a supervisor because she said that they were all "too busy" and I would be contacted within 24 - 48 hours. June 2 (9:35 am) - Supervisor Adrian Diaz left a voice mail message the same "sorry about our error...
no compensation" for not being able transfer my title or sell my car...). (9:40) am - I called back to go on record, waited over 18 min. request compensation for the delay of clear title... call dropped.
(9:57 am), called again and call dropped again! (9:58 am) called back and left my # for on recording since the wait was 20 min. (10:20 am) There was a call back from their #, but my phone only rang twice. I called to request a call back.
(11 am) Adrian Diaz called to say that there would be no compensation for their transaction error, but I was welcome to take legal action with their contact: CT Corp; 1999 Bryan St. #900; Dallas, TX 75201.
I filed a complaint with the Texas BBB. Honda Finance Svs, Lease Trust has all of my money, and due to their admitted error, I have no clear title!
- Admits errors with no consequences on their part
Preferred solution: Compensation per day between Apriil 23 (the date that they received my pay-off) to the date that I receive my clear title due to delay experienced for their admitted error.
User's recommendation: Prior to doing business with this co., check other reviews (ie: Yelp...) for warnings
Honda Financial Trust refused to compensate me when I received a different dated Bill of Sale (6/14/21) and corrected Title. I also had to pay extra to have the title transferred to my name!
Time waiting for rep to pick up line
How long do I have to wait to speak to a rep regarding b,illing
I called twice since I have my honda the first time it was 1 hour and as I am writing this it is going on 54 minutes
Dont you think you should have a different system
- Poor customer service
User's recommendation: great cars terrible service
Claim
Too long to answer calls. I sent u check to be endorsed thru overnight mail for repairs on my car. U sent it back thru regular mail so ca6pick up car since they don't have check
Preferred solution: Deliver product or service ordered
Claim
The wait for calls to be answered to long. I overnighted insurance check to be endorsed
to pay for repairs, on my CRV. Ur office returned it by regular mail so can't pick up my car because they have not received it I requested overnight.
Nashville, Tennessee
Refinancing
I leased my car in 2017 and paid lease on time every month- nearing final lease months I asked for an extension to pay balance and was told I had till Feb 2021. I continued to pay on time every month but was then denied extension- I had to then buy my car and start paying again- Im now paying for the same car again.
My finance charge is over 13%.
Im furious but paying monthly on time to purchase. Is there an avenue for this type of issue?!
Not helping those in need
It has been over a year and yet your company still has not helped my client out with the lemon of a truck that Ball Honda sold her under false pretenses. And now you are trying to have said vehicle repoed???? After you told her that you would get everything taken care of!
This is a mother of a special needs child and all anyone has done for her is caused her STRESS and anxiety!!!
Your company should be ashamed!
Reply to 619-513-****
- Making promises to help
- Admits errors with no consequences on their part
- Disregard for customers
Preferred solution: To do what you told me you would do to help me!
User's recommendation: Do everything on your own because Honda Financial Company doesn’t stand behind there customers!
They have not got back to me
I paid off my car. Got a letter from you saying you need more information. Just need to know what information
Preferred solution: Let the company propose a solution
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Same here! They screwed up my email when they switched over from username to email and I can't get it fixed! I've tried every number and customer service option with no help.